Shipping policy

CareNest™ Premium Shipping & Delivery

We know that when you are dealing with daily stiffness and discomfort, every single day counts. That is why our fulfillment team works diligently to ensure your order is securely packaged and dispatched as quickly as possible.

Order Processing

All orders are verified, securely packaged, and dispatched from our fulfillment center within 24 to 48 hours of placement.

Delivery Timelines

We are proud to offer fast, reliable shipping to our core markets. Once your package leaves our facility, please expect the following delivery windows:

  • United States: 4–7 Business Days

  • Canada: 4–7 Business Days

  • United Kingdom: 4–7 Business Days

  • Australia: 4–7 Business Days

  • New Zealand & Ireland: 4–7 Business Days

Note: Delivery times may occasionally be subject to localized postal delays or seasonal high-volume periods.

Real-Time Order Tracking

You will never have to guess where your package is. The moment your order ships, we will send you a confirmation email containing a secure tracking link. You can use this link to monitor your package's journey right to your doorstep.

The TrueCare™ Promise

Your peace of mind is just as important as your physical comfort. If your package is delayed, damaged in transit, or if you simply need to take advantage of our fair, no-hassle returns and exchanges process, we are here for you.

Simply reach out to our dedicated support team at support@shoptruecare.com

 and we will resolve the issue immediately.